Support & Billing

Our Support Approach

We've designed GPT0 to be simple, affordable, and easy to manage on your own. To keep our pricing accessible, we focus on self-service tools rather than phone or live chat support.

You get a straightforward product at a fair price
Most tasks (billing, cancellations, plan changes, login methods) can be done instantly from your account—no waiting on hold
We keep our team small and focused, passing those savings directly to you

We believe this approach serves you better than adding costs for support channels most customers never need.

Managing Your Account

You can manage everything about your account directly from your dashboard:

Subscription & Billing

View your current plan and billing history

Common Questions

Billing & Subscription

How do I cancel?

Log in → Account Settings → Billing → Cancel Subscription. Your access continues until the end of your current billing period. No refunds are provided for the remaining time.

When will I be charged?

Subscriptions renew automatically on your billing date. You can view your next billing date in Account Settings → Billing.

Can I get a refund?

All subscription fees are non-refundable. We do not offer refunds for any reason, including unused time, dissatisfaction, accidental renewals, or cancellations. Please cancel before your renewal date to avoid future charges. See our Terms of Service for complete details.

How do I update my payment method?

What happens if my payment fails?

We'll retry the charge and notify you by email. Your access may be suspended until payment is successful. Please ensure your payment information is current.

I was charged after I thought I cancelled.

If you didn't receive a cancellation confirmation email, your cancellation may not have been processed. Contact us with any documentation, and we'll investigate.

Login & Authentication

How do I add or remove a login method?

Log in → Account Settings → Login Methods. You can connect Google, Apple, Facebook, LinkedIn, X, or Phone/WhatsApp. You must keep at least one active login method.

I can't log in with Google/Apple/Facebook/etc.

First, verify the issue isn't with the provider:

Try logging into the provider's own service (e.g., Google, Facebook)
Check if the provider is experiencing an outage
Ensure you're using the same account you originally connected

If the provider is working but you still can't access our product, contact us.

I lost access to my login method (e.g., changed phone number, deleted social account).

If you have another login method connected, use that to access your account and update your settings. If you're locked out entirely, contact us with your account email and we'll help verify your identity.

How do I disconnect a social login?

Log in → Account Settings → Login Methods → Disconnect. Note: You must have at least one active login method. To fully revoke access, also remove the product from your connected apps in the provider's settings (e.g., Google Account → Security → Third-party apps).

Account & Data

How do I delete my account?

Log in → Account Settings → Delete Account. This will cancel any active subscription and schedule your data for deletion per our Privacy Policy.

How do I download my data?

How do I exercise my privacy rights (GDPR, CCPA)?

You can manage most privacy settings directly in your account. For specific requests (access, deletion, correction), email us at [email protected] with "Privacy Request" in the subject line.

Service & Features

The service isn't working / I'm getting errors.

Try these steps:

Refresh the page or clear your browser cache
Try a different browser or device
Check our status page (if available) for any known issues
If using a social login, verify the provider isn't experiencing issues

If problems persist, contact us with details about the error.

Are there usage limits?

Yes, each plan has specific usage limits. View your current usage in Account Settings. If you need more, consider upgrading your plan.

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